Last updated: March 11, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service, including communications facilitated through the WhatsApp Business API where applicable. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Iskedo, the software program provided by the Company.
• Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Zimo.one, C196a, Time Square building, Sector 74, 160071, Punjab, India.
• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
• Country refers to: Punjab, India.
• Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application or the Website or both.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate the Service, provide the Service on behalf of the Company, perform related services, or assist in analyzing Service usage.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• Website refers to Iskedo, accessible from https://app.iskedo.com/.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when you use the Service. This may include:

• Your Device’s Internet Protocol address (e.g., IP address)
• Browser type and version
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on those pages
• Unique device identifiers and other diagnostic data

When you access the Service via a mobile device, we may automatically collect additional information, including but not limited to:

• Type of mobile device you use
• Your mobile device’s unique ID
• IP address of your mobile device
• Mobile operating system
• Type of mobile internet browser
• Other diagnostic data

Information Collected While Using the Application

To provide features of our Application, we may collect, with your prior permission:

• Information regarding your location
• Information from your Device’s phone book (contacts list)
• Pictures and other information from your Device’s camera and photo library

We use this information to provide features of our Service and to improve and customize it. This information may be uploaded to our servers and/or a Service Provider’s server, or it may remain stored on your Device. You can enable or disable access to this information at any time through your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (e.g., beacons, tags, scripts) to track activity on our Service and store certain information to improve and analyze our Service. Technologies we use include:

• Cookies or Browser Cookies: Small files placed on your Device. You can instruct your browser to refuse all Cookies or indicate when a Cookie is being sent. If you do not accept Cookies, some parts of our Service may not function properly. Unless you adjust your browser settings to refuse Cookies, our Service may use them.
• Web Beacons: Small electronic files (e.g., clear gifs, pixel tags, single-pixel gifs) in certain sections of our Service or emails that allow us to count users who have visited pages or opened emails and for related statistics (e.g., popularity of sections, system integrity).

Cookies can be “Persistent” (remaining on your Device when offline) or “Session” (deleted when you close your browser). We use both types for the following purposes:

• Necessary/Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: Essential for providing services and enabling features, authenticating users, and preventing fraudulent account use. Without these, requested services cannot be provided.
• Cookies Policy/Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Identify if you have accepted the use of Cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Remember choices you make (e.g., login details, language preference) for a personalized experience, avoiding repeated preference entry.

For more details, visit our Cookies Policy or the Cookies section of this Privacy Policy.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring its usage.
• To manage your Account, enabling access to functionalities available to registered users.
• For the performance of a contract, such as fulfilling purchases or other agreements through the Service.
• To contact you by email, telephone calls, SMS, or other electronic communication methods (e.g., mobile app push notifications) regarding updates or informative communications related to functionalities, products, or contracted services, including security updates, when necessary or reasonable. For communications via WhatsApp Business API, we will only send messages if you have provided your phone number and given explicit consent for service-related purposes. For promotional communications via WhatsApp, we will only send such messages if you have explicitly opted-in.
• To provide you with news, special offers, and information about goods, services, or events similar to those you’ve purchased or inquired about, unless you opt out.
• To manage your requests to us.
• For business transfers, such as evaluating or conducting mergers, divestitures, or asset sales where Personal Data may be transferred.
• For other purposes, such as data analysis, identifying usage trends, assessing promotional campaign effectiveness, and improving our Service, products, marketing, and your experience.

WhatsApp Communications

We may use the WhatsApp Business API to send you messages related to our Service. To do so, we will use the phone number you have provided to us. By providing your phone number and agreeing to our terms, you consent to receive messages from us via WhatsApp for service-related purposes (e.g., updates, support). For promotional or marketing communications via WhatsApp, we will only send such messages if you have explicitly opted-in to receive them. You can manage your preferences for receiving communications via WhatsApp at any time through your Account settings or by contacting us.

When we send messages via WhatsApp Business API, your phone number and message content are shared with WhatsApp to facilitate delivery. Any responses you send via WhatsApp will be received by us through the API and handled in accordance with this Privacy Policy. For more information on how WhatsApp handles your data, please refer to their privacy policy: WhatsApp Privacy Policy.

Sharing of Your Personal Data

We may share your Personal Data in the following situations:

• With Service Providers: To monitor and analyze Service usage or to contact you.
• With WhatsApp: When you consent to receive messages via WhatsApp, we share your phone number and message content with WhatsApp to facilitate delivery. Responses you send are received by us through the API.
• For Business Transfers: In connection with mergers, sales, financing, or acquisitions, where Personal Data may be transferred.
• With Affiliates: Shared with our affiliates, who must honor this Privacy Policy (includes our parent company, subsidiaries, joint venture partners, or companies under common control).
• With Business Partners: To offer you products, services, or promotions.
• With Other Users: When you share information in public areas, it may be viewed by all users and distributed publicly.
• With Your Consent: For any other purpose with your explicit consent.

Retention of Your Personal Data

We will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use it to comply with legal obligations (e.g., retaining data as required by law), resolve disputes, and enforce our legal agreements and policies. Usage Data is retained for internal analysis, typically for a shorter period, unless used to enhance security, improve functionality, or required by law for longer retention.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and other locations where processing parties are based. This may involve transfers to computers outside your state, province, country, or jurisdiction, where data protection laws may differ. Your consent to this Privacy Policy and submission of information signify agreement to such transfers.

Specifically, when we use WhatsApp Business API to send you messages, your phone number and message content are shared with WhatsApp, governed by their privacy policy (WhatsApp Privacy Policy). We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, and no transfer occurs unless adequate controls are in place.

Delete Your Personal Data

You have the right to delete or request assistance in deleting Personal Data we have collected about you. You may update, amend, or delete your information at any time by signing into your Account and managing it in the settings section, or by contacting us. Note that we may retain certain information when legally obligated or for a lawful basis.

Disclosure of Your Personal Data

Business Transactions

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before this occurs and if it becomes subject to a different Privacy Policy.

Law Enforcement

We may disclose your Personal Data if required by law or in response to valid requests from public authorities (e.g., courts, government agencies).

Other Legal Requirements

We may disclose your Personal Data in good faith if necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate wrongdoing related to the Service
• Protect the safety of Service users or the public
• Protect against legal liability

Security of Your Personal Data

Your Personal Data’s security is important to us, but no internet transmission or electronic storage method is 100% secure. We strive to use commercially acceptable means to protect it, though absolute security cannot be guaranteed.

Detailed Information on the Processing of Your Personal Data

Service Providers we use may access your Personal Data, processing it under their own Privacy Policies. We may use third-party Service Providers to improve our Service, such as:

• Google Places: Operated by Google, this service collects information from you and your Device for security purposes. Data is held per Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/.

Children’s Privacy

Our Service is not directed to anyone under 13. We do not knowingly collect Personal Data from those under 13. If you’re a parent or guardian and believe your child has provided us with Personal Data, contact us. If we learn we’ve collected such data without parental consent, we’ll remove it from our servers. Where consent is required and your country mandates parental consent, we may seek it before processing.

Links to Other Websites

Our Service may link to third-party websites we don’t operate. Clicking these links directs you to their sites, and we recommend reviewing their Privacy Policies. We have no control over and assume no responsibility for their content, policies, or practices.

Compliance with Data Protection Laws

We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users. If you’re in the EU, we act as the data controller for your Personal Data collected through our Service, processing it per applicable laws.

Communication Preferences

You may opt out of certain communications, including promotional emails, SMS, or WhatsApp messages. Manage your preferences through your Account settings or by contacting us as below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We’ll notify you via email and/or a prominent notice on our Service before changes take effect, updating the “Last updated” date above. Changes are effective when posted. We advise reviewing this policy periodically.

Contact Us

For questions about this Privacy Policy, contact us:

• By email: admin@zimo.one
• By visiting: https://app.iskedo.com/